I have a User who is receiving the following error when opening up Office 2013 applications (Word, Excel, Powerpoint)

"Connecting to proxy server office15client.microsoft.com"

You can click Cancel 3 or 4 times.

Sorry, we had trouble getting the featured templates and can't show them right now.

Try Again or Work Offline

Any ideas or help would be appreciated.

It doesn't happen as another user. (Administrator)

Thanks

Hi,

Try to disable the "Allow Office to connect to the Internet" from File -> Options -> Trust Center -> Trust Center Settings -> Privacy Options within the Office applications.

If this issue still exists, please go to Control Panel -> All Control Panel Items -> Credential Manager -> Windows Credentials, remove the credentials for Microsoft Office, then try to type in the password and test if the issue persists.

Regards,

Melon Chen
TechNet Community Support

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Monday, July 21, 2014 12:48 PM

Hi

I face the same issue. Did you manage to get a way to solve it ?

Many thanks,

Hi! I have tried all these suggestion but it still does the same thing. Credentials in Credential manager are non-existent, registry entry for connecting to internet was changed, trust center settings done and I even stopped it from updating but all my users with 0ffice2013 have this problem. I need the office installations to not connect to the internet for any reason.

Hello,

Having exactly the same issue - all options for Office connecting to the Internet turned off, yet still getting the prompt for entering user/pass to access Internet.

For once and for all - where does this get turned off!

Thanks